These terms apply when your company uses Walnutcrew, the file storage, sharing and backup service at walnutcrew.com and in the Walnutcrew apps, provided by Walnutcrew ("we"). If your company has signed an order form or agreement with us, that document takes precedence where it differs from these terms.
Your account
A company account is opened by us for your company, and its admins invite the people who use it. Admins are responsible for who has access. Keep your sign-in details safe and tell us if you think someone else has used your account.
Your content
Your company owns the files it stores in Walnutcrew. You give us permission to store, process and transmit them only as needed to run the service for you, including making the copies, versions and previews the service depends on. You can download your files at any time.
Acceptable use
Don't use Walnutcrew to store or share anything illegal, to infringe others' rights, to distribute malware, or to attack or overload the service. We may suspend links or accounts that do, and will tell you why where we can.
Plans and payment
Prices and storage limits are those of your company's plan, as listed on walnutcrew.com or agreed with us. Prices are in US dollars; sales tax or VAT is added where it applies. Plans are paid monthly or yearly in advance and renew automatically at the end of each period until your company cancels. Payments are taken by our payment provider, which may appear as the seller on your receipt.
An admin can change or cancel the plan at any time under Plan and billing. A cancelled plan stays in force until the end of the period already paid for. If a payment fails, we'll tell your admins and keep your files available while it is retried. Refunds follow our refund policy. We'll tell admins at least 30 days before a price change affects them.
If you go over your storage limit, uploads stop until you free up space or move to a larger plan; your existing files are not affected.
Free trial
A company can try Walnutcrew free for 14 days, without a card: one trial per company and per person, with 50 GB of storage, the features of the Business plan and unlimited users. Whoever starts it becomes the company's admin. Nothing is charged unless an admin chooses a plan; choosing one during the trial starts the paid plan right away and lifts the trial's limits.
If no plan is chosen by the end of the trial, the company's account becomes read-only for 30 days: everyone can still view and download its files, but nothing can be added, changed or shared, and share links are paused. We email the company's admins before the trial ends and again a few days before the end of that period. Once the 30 days are over, the company's files and data are deleted for good and can't be recovered. Choosing a plan at any time before then restores full access at once and cancels the deletion.
Fair use
Every plan includes unlimited users. Accounts are for your company's own employees and contractors; you may not resell Walnutcrew or offer accounts to other companies. Office editing in the browser is included for normal business use; if your company needs very heavy simultaneous editing, we may ask you to move to an Enterprise plan, and will talk to you first.
Availability and changes
We work to keep Walnutcrew available and your files safe, but we don't promise uninterrupted service. We may improve or change features; if we remove something important to you, we'll tell your admins in advance.
Ending the service
Your company can stop using Walnutcrew at any time. When an account closes, we keep the files available for download for at least 30 days and then delete them. A free trial that ends without a plan follows the rules under Free trial above.
Liability
To the extent the law allows, Walnutcrew is provided "as is", and our total liability for any claim relating to the service is limited to the amount your company paid us in the 12 months before the claim. We are not liable for indirect or consequential losses.
Contact
Questions about these terms: support@walnutcrew.com.