We want every company that pays for Walnutcrew to be glad it did. If it isn't working for you, tell us.
Free trial
The 14-day free trial needs no card and costs nothing, so there is nothing to refund. If your company doesn't choose a plan by the end of it, its files become read-only for 30 days and are then deleted; see the terms.
Your first payment
If you ask within 14 days of your company's first payment for a plan, monthly or yearly, we refund it in full, including when that payment ended a free trial.
After that
- Monthly plans: you can cancel at any time and you won't be charged again. The month already paid for isn't refunded; the plan stays in force until it ends.
- Yearly plans: if you cancel within 14 days of a yearly renewal, we refund that renewal in full. Later in the year, the plan stays in force until the end of the year.
- Moving to a smaller plan: the change takes effect at your next renewal.
Mistakes and outages
If you were charged by mistake, charged twice, or Walnutcrew was unavailable for a long stretch because of a problem on our side, we make it right with a refund or credit, whatever the timing.
How to ask
Email support@walnutcrew.com or use Contact support in the app, from an admin of your company, with the company name. Refunds go back to the card or account that paid, usually within 5 to 10 business days.
Where the law of your country gives you more rights than this policy, those rights apply.