Your Walnutcrew account belongs to your company's Walnutcrew workspace, on the website and in the Walnutcrew apps for iPhone, Android, Mac and Windows. Here is how to have it and its data deleted.
Delete your own account
- Email support@walnutcrew.com from the address you sign in with and ask us to delete your Walnutcrew account. Include your company's name.
- We confirm the request with you and your company's admin, who tells us whether the files in your personal space stay with the company or are deleted, then delete the account within 30 days.
An admin of your company can also stop your access right away in Walnutcrew (Admin, then the menu next to your name, then Switch account off) and ask us to delete it.
Delete some of your data
You don't need to delete your account to remove your data. Delete files and folders yourself in the app or on walnutcrew.com; they stay in the trash for 30 days, and you or an admin can empty the trash sooner. To have other personal details deleted, such as your name or your devices, email support@walnutcrew.com.
Delete your company's whole account
An admin emails support@walnutcrew.com with the company name and asks us to close the account. We give the company time to download its files, then delete all of its files, folders, versions, share links, members and devices.
What is deleted and what is kept
- Deleted: your profile with your name and email address, your sign-in, your devices with their names and the sessions on them, your access to shared files and team folders, and your stars.
- Kept with the company: the files you added belong to your company and stay until it deletes them. The files in your personal space go to an admin of your company, in a team folder named "Former member's files" (with a number, such as "Former member's files 2", if that name is taken), unless your company's admin asks us to delete them with your account. Share links you made stop working when your account is deleted; someone in your company can make new ones.
- Kept for a limited time: the activity log for one year, database backups for up to 14 days, and security logs for a limited time. The log records which account did what, so your company's admins still see what was done, but after your account is deleted its entries show you as "Someone". We remove the names of the devices you signed in on, your email address in invitation entries and your personal space's name (it becomes "Former member's files"); the entries keep the names of files and folders, which belong to your company. Activity reports your company's admins downloaded earlier are copies outside our control.
- Invited but never joined? Email support@walnutcrew.com and we remove your address from that company's invitation and its activity log.
Deleted files stay in the trash for 30 days before they are removed for good. See the privacy policy for more.